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At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all. Be a part of something BIG! You'll love this role if you get your kicks by helping others. We're looking for Customer Care Officer in Livebot who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make an Impact by: To support customers via bots (devices) in Singtel Shops. Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need. Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services. Take in service application and request for back office or self-processing. Work closely with team members and leaders at all times to achieve quality results & productivity. Participate in ad-hoc projects as requested. Skills for Success: At least Diploma/ Bachelor's Degree in Business Studies/ Administration/ Management, Commerce or equivalent. Entry level candidates are encouraged to apply and explore. Otherwise at least 1 year of working experience in Customer Services field is required. Customer oriented with good interpersonal and communication skill. Ability to perform in a fast paced environment and work well under pressure. Flexible to changes in work schedule. Willing to work rotating shifts including weekends and public holidays. Rewards that Go Beyond: Full suite of health and wellness benefits Ongoing training and development programs Internal mobility opportunities Your Career Growth Starts Here. Apply Now! We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.
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