Customer Care Officer - Remote Work

Job Description:

We are looking for a dynamic and energetic Customer Care Officer to join our team at Genting Group. This is a remote work position based in George Town, Penang, MY. As a Customer Care Officer, you will be responsible for providing excellent customer service to our clients and resolving any issues or inquiries they may have.

Responsibilities:- Respond to customer inquiries promptly and professionally via phone, email, and chat- Handle customer complaints and provide appropriate solutions- Process orders, returns, and exchanges accurately- Maintain a high level of product knowledge to assist customers effectively- Collaborate with other team members to ensure a seamless customer experience- Keep detailed records of customer interactions and transactions- Meet and exceed customer satisfaction goals

Requirements:- 2 years of customer service experience- Strong communication skills both written and verbal- Ability to multitask and prioritize in a fast-paced environment- Critical thinking skills to analyze and resolve customer issues- Adaptability to changing customer requirements and demands- Energetic and positive attitude towards customer interactions- Cooperation and team player mindset- Proficiency in Microsoft Office and CRM software- High school diploma or equivalent required

Benefits:- Company-provided equipment for remote work- Ongoing training and professional development opportunities- Employee discounts on company products- Supportive and collaborative working environment

Equal Opportunity Statement:Genting Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, disability, age, sexual orientation, religion, or nationality.

Deadline to apply: ********

If you meet the requirements and are ready to join a team dedicated to providing exceptional customer care, we encourage you to apply for this exciting opportunity with Genting Group. We look forward to reviewing your application.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.