With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you'll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
How will you make an impact in this role?
Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
Build meaningful relationships through consultative questioning to ensure added value for the customer
Enhance our customers' experience by identifying opportunities to offer products based on our Cardmembers' needs
Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
Meet and exceed quality goals, compliance regulations and productivity targets
Document necessary information
Re-prioritize to adapt to the ever-changing environment
Preferred Skills:
Demonstrate personal excellence by remaining positive in difficult situations
Display a passion to serve by delivering extraordinary service in every interaction with our customers
The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis
Strong interpersonal, communication and listening skills
Strong verbal and written communication skills
Confidence to position and sell products or services
Excellent negotiation, influential and resourceful skills
Analytical and problem-solving skills with strong attention to detail
Qualifications:
High School Diploma or equivalent
Proficiency in Cantonese, English and Mandarin
Shift flexibility requirements - Full time, night shift experience preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Support for financial well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid or onsite arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.#J-18808-Ljbffr