**Job Title: Customer Care Representative - Remote Work**
**Company: Westports Holdings Berhad**
**Location: George Town, Penang, MY**
**Job Type: Part-Time**
**Seniority: Entry Level**
**Years of Experience: 0**
**Application Deadline: October 21, 2024**
**About Us:**
Westports Holdings Berhad is a leading port operator located in George Town, Penang. We pride ourselves on providing exceptional customer service and building lasting connections with our clients and employees. As a team, we value collaboration, adaptability, and mutual support, ensuring that every member feels like part of our extended family.
**Job Overview:**
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative in a remote work capacity. The ideal candidate will be confident and adaptable, with a passion for helping others and a willingness to learn. As an entry-level position, this role offers an excellent opportunity for individuals looking to start their careers in customer service.
**Key Responsibilities:**
- Respond promptly and professionally to customer inquiries via multiple channels, including phone, email, and live chat.
- Assist customers with product information, order tracking, and issue resolution to enhance the overall customer experience.
- Build and maintain strong relationships with customers, ensuring their needs are met and expectations exceeded.
- Conduct thorough analysis of customer concerns and feedback to provide effective solutions and recommendations for service improvement.
- Collaborate with team members and other departments to facilitate smooth communication and resolution of customer issues.
- Maintain accurate records of customer interactions and transactions using the Customer Relationship Management (CRM) system.
- Participate in training sessions to develop skills and knowledge relevant to customer care and company policies.
- Stay informed about product updates, company policies, and industry trends to effectively assist customers.
- Contribute to the development of customer care best practices and share feedback with management.
**Requirements:**
- Educational background: High school diploma or equivalent; relevant coursework in customer service or communications is a plus.
- **Personality Traits:**
- **Confident:** Ability to interact effectively with customers and handle challenges with poise.
- **Adaptable:** Willingness to adjust to changing work environments and customer needs.
- **Soft Skills:**
- **Adaptability:** Capability to thrive in a fast-paced, remote working environment and adjust strategies as necessary.
- **Analysis:** Strong analytical skills to assess customer needs and provide tailored solutions.
- Excellent verbal and written communication skills in English (proficiency in additional languages is an advantage).
- Basic computer skills and familiarity with CRM software is a plus.
- Ability to work independently and as part of a cohesive remote team.
- A commitment to providing exceptional customer service and a positive attitude.
**Benefits:**
- Joining Bonus: A competitive joining bonus for new hires.
- Travel Opportunities: Potential travel for training or company events.
- Retirement Plan: Access to a comprehensive retirement savings plan.
**Working Environment:**
At Westports Holdings Berhad, we cultivate a supportive and collaborative remote working environment. We believe in building strong connections among colleagues and treating each other like an extended family. Our team encourages personal and professional growth, ensuring everyone feels valued and supported.
**Equal Opportunity Statement:**
Westports Holdings Berhad is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from individuals regardless of race, gender, age, sexual orientation, disability, or any other characteristic protected by law.
To apply for this exciting opportunity, please submit your resume and a cover letter detailing your interest in the role by the deadline of October 21, 2024. Join us in providing outstanding customer care and become a vital part of our dynamic team at Westports Holdings Berhad!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
