Customer Care Senior Executive | JB | MandarinAbout the job Customer Care Senior Executive | JB | MandarinJob Title:Customer Care Senior Executive (Mandarin) (Johor)
Schedule: Mondays - Fridays - 9.00am - 6.00pm
Basic Salary: RM3500 - RM5000
Job Responsibility:
Ensure after-sales support to customers by providing a high-quality level of customer service (e.g., receiving and responding to customer queries, attending to customer needs).
Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
Use the in-house system to update all key collections, defects tracking, etc.
Prepare management reports.
Attend meetings with Project Team, Contractors, etc.
Prepare correspondence and answer customers' correspondences through email, social media, and phone.
Ensure the processing of orders.
Job Requirements:
Diploma / Bachelor's degree in a relevant field, such as business administration.
At least 5 years of customer service experience in the Developer industry would be advantageous.
Customer-first with a can-do attitude.
Adaptability, positive thinking, ability to use positive language, empathy, patience, and understanding.
Focus on details.
Demonstrate excellent interpersonal and communication skills with a strong customer service attitude.
Strong analytical and problem-solving skills, leadership skills, organizational skills, negotiating skills, and decision-making abilities.
Able to work in a fast-paced environment and handle pressure well.
Prioritize and handle multiple tasks, accomplishing ad hoc tasks assigned by superiors.
Build a positive team environment.
Motivate, and if necessary, discipline the workforce.
Additional Requirements:
Work committed and dedicated.
Good time management.
Able to handle tasks independently.
Being well-versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous.
Experience in Sales Admin / Credit Control in a similar field is preferred.
Apply now or contact below to know more:#J-18808-Ljbffr