Customer Care Specialist

Job Description:

MR DIY Group is seeking a driven and passionate individual to join our team as a Customer Care Specialist in Kuala Lumpur, Malaysia. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to start a career in customer care.

Responsibilities:1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner.2. Assist customers with product information, order status, and issue resolution.3. Process returns and exchanges according to company policies.4. Identify and escalate priority issues to the appropriate team members.5. Maintain accurate customer records and documentation.6. Collaborate with other departments to ensure customer satisfaction.7. Contribute to team goals and KPIs.

Requirements:1. Strong communication skills, both verbal and written.2. Excellent problem-solving abilities.3. Ability to multitask and prioritize in a fast-paced environment.4. Proficient in Microsoft Office and CRM software.5. Prioritize customer satisfaction and service excellence.6. Ability to work independently and as part of a team.7. Knowledge of strategic planning and goal setting.

Benefits:- Travel & spending expenses- Paid Time Off (PTO)- Vision insurance

Working Environment:At MR DIY Group, we promote work-life balance and employee well-being. Our team members are encouraged to grow both personally and professionally in a supportive and collaborative environment.

Deadline to Apply: May 24, 2024

Equal Opportunity Statement:MR DIY Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, age, sexual orientation, or disability.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.