Customer Care Specialist

Responsibilities: Update account maintenance and assist to ensure of the subscription benefit customer care.
Assist to get feedback on the Customer Satisfaction Score Tracking To ensure customer aware of the subscription renewal period timeline Follow up with customer subscription renewal status Support customer enquire or concerns directly to ensure the matter being address Support as representative person to vendor on our forecast update Update CRM Assets Management Assist to update the monthly and quarterly report to respective person and management Perform any ad-hoc assignments as required by the Management Who are we looking for this role: Diploma or higher education in any area Well-spoken in English Empathy and problem solving Energetic when talking Fresh graduates are encouraged to apply