Job Responsibilities: Customer Service Excellence Ensure Plexus meets or exceeds the expectations of customers.
Advocate for customer needs within Plexus and represent Plexus needs and interests to the customer.
Translate the needs and interests into action that meets or exceeds customer satisfaction goals and creates mutual benefit for Plexus.
Lead a cross-functional Plexus team that includes engineering, manufacturing, supply chain, costing, financial and legal experts to ensure we continue meeting or exceeding customer expectations and needs.
Customer Account Strategy Create a working account plan which includes analysis and strategies/tactics to increase profitable revenue, account penetration and engagement points (including manufacturing and engineering).
Develop innovative and creative solutions that will help further differentiate the Plexus service offering with our customers.
Successfully execute plans while engaging the broader Plexus organization, as appropriate, while continually improving customer satisfaction.
Internal / External Relationships Build and develop multi-level relationships, including executive level, with customers and internally.
Be fully conversant and intimate with the customer business model, competition, market and needs.
Partner with other key Plexus functions (e.g., manufacturing and engineering) in furthering the customer relationship.
Financial Performance Increase Plexus revenue and profitability.
Establish clearly defined financial objectives for customers.
Job Requirements: Bachelor's degree in Business Administration, Marketing, or a related field; Master's degree preferred.
At least 8 years of proven experience in a senior-level customer management or program management role.
Strong leadership and people management skills.
Excellent communication, negotiation, and interpersonal abilities.
Strategic thinking with the ability to align customer strategies with business objectives.
Analytical mindset with the ability to interpret data and make data-driven decisions.Demonstrated track record of driving customer satisfaction and loyalty.