Customer Engagement (Correspondence), Executive

Full time
The incumbent is responsible to deliver an efficient and effective Customer Service experience in order to support the Company goals by meeting and exceeding their expectations on policy related matters and customer service delivery.
Job Responsibility:
To continuously attend to inbound and outbound calls / emails / live chat routed to Customer Care Hotline / TMLM Corporate emails / Zendesk Live Chat as per agreed service level and maintain a high competitive standard of Customer Service expectations.
Ensure that all requests and enquiries are attended prudently and in accordance to all regulatory and corporate requirements.
Support Inter-Department in identifying service or process gap for service improvement.
Ensure consistency and quality in calls / emails / livechat handling as a successful team's service delivery.
Handle escalation enquiries and feedbacks/complaints through Contact Center.
Support and participate in Kaizen Projects.
Undertake ad-hoc projects allocated by Management.
Requirements:
Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, in any field.
Candidates from financial institutions i.e Insurance or Banking backgrounds are encouraged to apply.
At least 1 year(s) of working experience in a related field is required for this position.
Ability to converse fluently in English, Bahasa Malaysia. Candidates with the ability to speak in Mandarin or Tamil will be an added advantage.
Team player with strong organizational skills, time management and multitasking abilities.#J-18808-Ljbffr