At least3 years of experiencein related field or proven experience in sales and customer service.
Bachelor's degreein Business, Marketing, or a related field.
Proficiency inMicrosoft Office Suite(Excel, PowerPoint, Word) and Google Drive.
Able to adapt to a fast-paced environment and flexible in adjusting strategies and approaches as needed.
Good instrategic planning and organizational skills , with the ability to develop and execute plans.
Confidence and ability to build effective working relationships and work collaboratively within and across teams.
Able to manage tasks and work independently with minimal supervision, showcasing strong self-direction and accountability and take initiative, identify opportunities, make informed decisions, address and resolve problems with a proactive approach, without requiring constant oversight.
Tasks & Responsibilities
Overseeing the daily operationsof the customer service department.
Handle customer complaints or criseswith sensitivity and professionalism, ensuring that the customer feels heard and that any issues are resolved promptly.
Improving customer service experience , create engaged customers and facilitate organic growth.
Recruit, mentor and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment.
Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis.
Delegating and directing service tasks , monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
Resolving customer service problemsand improving service methods to increase the service's productivity and customer service.
Monitoringdepartment issues and client complaintsto create methods to lessen recurring issues.
Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
Develop strategies to enhance customer engagement, such as loyalty programs, wellness workshops, and informative campaigns.
Gather customer feedback and work with internal teams to improve products, services, and the overall customer experience.
Regularly report on customer satisfaction metrics and suggest improvements where necessary.
Analyze customer interaction data to identify trends, preferences, and opportunities to improve engagement.
Hybrid Working Arrangement:3 days in office & 2 days work from home.
Quarterly performance bonus.
Yearly increment & bonus.
Follow all Malaysia & Selangor Public Holidays.
12 days annual leave.
13% EPF.
Work-life balance culture.
Employee development and training program.
Non-toxic working environment.#J-18808-Ljbffr