Customer Engagement Manager - MYSG Dupixent RespiratoryJob title:Customer Engagement Manager – MYSG Dupixent Respiratory
Location: MalaysiaAbout the job
We are an innovative global healthcare company, committed to transforming the lives of people with immune challenges, rare diseases and blood disorders, cancers, and neurological disorders.
From R&D to sales, our talented teams work together, revolutionizing treatment, continually improving products, understanding unmet needs, and connecting communities.
Main responsibilities:
Embed transformation of the Go-To-Customer model to an agile, sustainable and flexible model for the country aligned with GenMed transformation Go-To-market transformation vision.
Design and implement the local customer engagement plan related to the customer segment under his/her responsibility.
Implement the country long-term strategy to achieve excellence in Omni-Channel activities and customer engagement.
Develop a strong CE network within the Country by sharing and supporting the implementation of best practices.
Ensure all local teams are equipped with necessary knowledge and tools related to Customer engagement, Omni-Channel activities.
Participate in cross country CE projects.
Customer Engagement local level strategy and operational plan preparation and execution in constant collaboration with the marketing, medical and commercial team.
Contribute to the CE network and ensure that all programs, resources and tools are harmonized and at the highest standard of excellence.
Define best practice content strategy implementation in respect to positioning and messages delivered by marketing.
Preparation of well-articulated requirements regarding channels development to be presented to BOS dept.
KPIs set up & monitoring in cooperation with BOS with respect to external and internal benchmarks.
Proficiently pull analyses and share data on monthly and quarterly basis to highlight insights and make actionable decisions.
Develop or adapt customer/brand value propositions aligned brand/GBU Glocal strategy.
Work closely with medical and commercial teams while developing and implementing CE strategy and plans.
Capability to innovate and drive change.
Collaborate effectively with other functions including BOS, ITS, Regulatory, Legal, Purchasing and Finance.
Excellent verbal and written communication skills with the ability to interact effectively with people at all levels.
Demonstrates a high level of drive and ambition for optimal business results.
Maintain effective internal communications to ensure that all relevant company functions are kept informed.
Identify, measure and track key performance indicators at strategic and operational level to determine customer engagement plans results/success and business impact.
Acts in line with all ethical & compliance rules of the Group.
Takes personal accountability for understanding how to work in an ethical and compliant way.
Comply with all Sanofi HSE Corporate Policy & Requirements as well as local procedures and traffic regulations.
About you
Minimum of 5 years' experience in pharmaceutical industry, in an international environment.
Experience in a specialty field is an advantage.
Specialist in Customer Engagement or strong experience around commercial and/or tactical marketing.
Proven Team/network/community management.
Excellent communication skills (including English), ability to involve people.
Experience of work in cross-functional teams, high level of collaboration within the team.
Creativity and focus on finding solutions to achieve results.
Working closely with Sales and other transversal teams.
Cooperation with other Country/MCO/Cluster teams.
Marketing knowledge, strategic analysis and planning, project management, excellent English language knowledge and skills (written and oral), IT knowledge and skills.
Business understanding and ability to prioritize.
Leadership: Engages others through active communication.
Networking: Strong relationship builder with internal and external customers.
Diversity und Inklusion sind in den Grundwerten von Sanofi verankert und spiegeln sich in unserer Arbeitsweise wider.
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