Position:Electrical/Electronic Engineering (Engineering)
Employment Type:Full time
Salary:Add expected salary to your profile for insights
Responsibilities:
Responsible for technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc.
Carry out service visits according to contract recommendations.
Advise Head Office of any sales opportunities identified during the course of duties.
Promote the company and act in a professional and diplomatic manner.
Adhere to quality standards.
Interact with all engineering disciplines, applications, project engineers, and clients.
Represent the company in a customer support role and ensure customer satisfaction with equipment and servicing.
Prepare daily logs and reports of work performed. Implement and control workflow documents and maintain proper practices to keep track of these documents.
Analyse and provide advice for customers' existing equipment status and recommended replacement schedules.
Analyse complex engineering problems and offer effective resolutions.
Ensure adequate records and systems are maintained. Maintain communication with design management and specialists in resolving technical problems.
Responsible for specific service contracts as the single point of contact interfacing with the customer organization.
Accountable for customer relationships to deliver best-in-class services and drive customer satisfaction.
Provide timely, professional, accurate, and service-oriented responses to all technical service inquiries.
Assist the Service Operation Manager to deliver the company's commitment to service levels.
Provide technical support to customers.
Assist in the cost evaluation required for "time & material" repair quotations.
Maintain up-to-date knowledge of company products/services.
Continue developing and improving as a service professional through self-analysis and benchmarking against industry standards.
Background / Experience Required:
Possesses Diploma, Advanced/Higher/Graduate Diploma in Engineering (Electrical/Power Electronics) or equivalents.
At least 3 years of working experience in Engineering (Electronic/Electrical) or equivalent, with experience in Data Center maintenance.
Excellent customer service skills, presentable and professional at all times.
Self-starter with effective planning, organization, and time management skills.
Full valid driving license; GDL is an added advantage.
Strong bias towards fault finding.
Ability to handle customer service in potentially stressful situations.
Experience working with safety procedures and protocols.
Must possess a punctual attitude and strong communication skills.
Self-motivated with the ability to work with minimal supervision.
Good understanding and experience in handling electrical & electronics within operational scope.
Competency in handling industrial/data center equipment.
Knowledge of operational job standards, policies, and procedures.
Willingness to travel, work overtime, weekends, and standby for breakdowns.
Good communication skills both towards customers and internally.
Analytical, reliable, hardworking, and committed to excellence.
Customer-oriented team player, self-motivated, creative, and innovative.
Excellent knowledge in Power Electronics, Electrical, and good troubleshooting skillsets.
Excellent spoken and written skills in English.
Ability to travel up to 75% of the time.
Educational Level Required:Diploma, Advanced/Higher/Graduate Diploma in Engineering (Electrical/Power Electronics) or equivalents.
Years of Experience:2 - 3 years
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES:Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence
High-Performance Culture
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. We design, manufacture, and service products and solutions that keep the world connected. Vertiv is an Equal Opportunity/Affirmative Action employer.
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