Position:Electrical/Electronic Engineering (Engineering)
Employment Type:Full time
Salary:Add expected salary to your profile for insights.
Responsibilities:
Technical and administrative support activities including installation, testing, commissioning, repair, retrofit, modifications, preventative maintenance, troubleshooting, engineering change upgrades.
Carry out service visits according to contract recommendations.
Advise Head Office of any sales opportunities identified during the course of duties.
Promote the company and act in a professional and diplomatic manner.
Adhere to quality standards.
Interact with all engineering disciplines, applications, project engineers, and clients.
Represent the company in a customer support role and ensure customer satisfaction with equipment and servicing.
Prepare daily logs and reports of work performed; implement and control workflow documents.
Analyze and provide advice for customers' existing equipment status and recommended replacement schedules.
Analyze complex engineering problems and offer effective resolutions.
Maintain adequate records and systems; communicate with design management and specialists to resolve technical problems.
Serve as the single point of contact for specific service contracts while working with sales to drive additional sales.
Deliver best-in-class services to drive service quality and customer satisfaction.
Respond timely, professionally, accurately, and service-oriented to all technical service inquiries.
Assist the Service Operation Manager in delivering service levels to the customer.
Provide technical support to customers.
Assist in cost evaluations for "time & material" repair quotations.
Maintain up-to-date knowledge and application of company products/services.
Continuously develop and improve as a service professional.
Background / Experience Required:
Possess a Diploma, Advance/Higher/Graduate Diploma in Engineering (Electrical/Power Electronics) or equivalents.
At least 3 years of working experience in Engineering (Electronic/Electrical) or equivalent, with experience in Data Center maintenance.
Excellent customer service skills; presentable and professional at all times.
Self-starter with effective planning, organization, and time management skills.
Full valid driving license; GDL is an advantage.
Strong fault-finding skills.
Ability to work with safety procedures and protocols.
Good communication skills towards customers and internally.
Analytical, reliable, hardworking, and committed to excellence.
Customer-oriented team player; self-motivated, creative, analytical, and innovative.
Excellent knowledge in Power Electronics and troubleshooting skills.
Fluent in spoken and written English.
Willing to travel up to 75% of the time.
Educational Level Required:Possesses Diploma, Advance/Higher/Graduate Diploma in Engineering (Electrical/Power Electronics) or equivalents.
Years of Experience:2 - 3 years
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPLES:Safety, Integrity, Respect, Teamwork, Diversity & Inclusion.
OUR STRATEGIC PRIORITIES:
Customer Focus
Operational Excellence
High-Performance Culture
OUR BEHAVIORS:
Own It
Act With Urgency
Foster a Customer-First Mindset
Think Big and Execute
Lead by Example
Learn and Seek Out Development
At Vertiv, we're on a mission to empower the people that will power the future. We design, manufacture, and service the products and solutions that keep the world connected.
Vertiv is an Equal Opportunity/Affirmative Action employer.
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Application Questions:
Which of the following statements best describes your right to work in Malaysia?
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