Customer Experience Associate (Bi-lingual) Job details Here's how the job details align with yourprofile . Pay RM 3,785 a month
Job type Permanent
Full-time
Shift and schedule Afternoon shift
Day shift
Location Full job description Description: You will become a brand ambassador for a World-Class International Airline Account.
You should embody service excellence and be able to provide a caring, flexible andinnovative approach when handling customer queries and providing solutions
Performs business support or technical work, using data organizing and coordinationskills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalentexperience.
Has developed skillset in a range of processes, procedures, and systems.
Supports to achieve company goals by helping teams to integrate and work together.
Responsibility Statements Assesses calls, emails and chats to provide service immediately, be transferred, orrequire follow-up for client resolution.
Identifies customer needs by referring to case notes and examining each as a specificcase.
Performs routine call center activities concerning business products and services.
Uses standard scripts and established guidelines while under supervision, to meet SLAs.
Provides customers with information that is specialized.
Communicates in a warm and empathetic manner.
Gathers all necessary information to update the database.
Escalates issues to senior levels, based on complaints or concerns.
Explains company policies to customers.
Responsible for the end-to-end resolution of customer issues.
Performs other duties as assigned.
Complies with all policies and standards.
Job Criteria and Benefits Speak, Read and Write in Mandarin and EnglishAbility to problem solve, self-guided
Able to evaluate issues and solutions to provide the best outcome for the client and end-users
Willing to work on any 5 days between Monday to Sunday on 8 working hours day shift
Willing to work on Public Holidays
Fully remote working arrangement
Language allowance will be provided
Dental & Optical benefitsFixed & Performance Incentive Bonus
Job Types: Full-time, Permanent
Pay: From RM3,785.00 per month
Health insurance Maternity leave Parental leave Vision insurance Work from home Schedule:
Afternoon shift Day shift Supplemental pay types:
Performance bonus Ability to commute/relocate:
Subang Jaya: Reliably commute or planning to relocate before starting work (Required) Application Question(s):
What is your current basic salary? How many month of resignation notice period required (if you are working) or Your availability to start a new employment (if you are not working now)
