In Schneider Electric everything we do promotes progress and sustainability for all - our colleagues, customers, partners, and the communities and societies where we live and work.
From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.
Which is where you come in.
Working at Schneider Electric means working toward a cleaner, better world.
You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.
The Role: We are looking for a Customer Experience Engineer to make an impact!
In this role, you will be responsible in ensuring that complaints are resolved effectively and without delay and that those not resolved at the entity organization level have been escalated and taken into account in the competent entities.
What will you do?
* Responsible for driving resolution for customer issues to enhance customer experience and mitigate business risk.
* Drive continuous improvement (CI) efforts and improvement on overall customer journey.
* Liaise between external customers and internal stakeholder: Sales, Services, Execution team, Logistics and Customer Care.
* Challenge and if necessary, lead root-cause identification to formulate effective corrective and preventive actions.
* Interact regularly with customers to understand the expectations and concerns and resolve customer complaints in a timely manner.
* Represent the voice of customer and drive the customer centricity within the entity.
* Escalate and alert the management on issues.
* Uphold customer complaint processes and ensure rigorous use of tools, especially bFO-I2P.
* Drive the strategy in accordance with the Global Quality Strategy, implement Schneider Quality Policy.
* Challenge internal stakeholder to improve customer satisfaction and achieve quality goals.
What qualifications will make you successful?
* Degree in Electrical Engineering or related.
* Min 3 years of working experience in Quality in the similar industry / manufacturing will be preferred.
* Has high agility with strong influence skills.
* Has good problem-solving skills and well verse in Root Cause Analysis.
* Brings with them a customer-oriented mindset.
* Has effective communication and interpersonal skills.
* Strong in written and spoken English and Bahasa.
Other Asian languages are added advantage.
* Ability to work in a fast-paced and matrix environment.
What's in it for me?
* Global Family Leave * Comprehensive medical coverage for employee and dependents * Worldwide Employee Stock Ownership * ...and more!
Let us learn about you!
Apply today.
You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters.
At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success.
We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play.
It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization.
We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
€36 billion global revenue +13% organic growth 150 000+ employees in 100+ countries #1 on the Global 100 World's most sustainable corporations You must submit an online application to be considered for any position with us.
This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.
We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values.
We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
This extends to our Candidates and is embedded in our Hiring Practices.
You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value.
Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.
You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer.
It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
