The Customer Experience Executive (CX) is responsible for generating sales, nurturing client relationships, and delivering exceptional customer service. This role involves understanding customer needs, promoting products and services, and converting leads into sales. The CX will also manage customer consultations, appointments, and inquiries to ensure a seamless experience for both new and existing clients. This position requires a motivated individual with strong communication and interpersonal skills, dedicated to driving revenue growth and enhancing customer satisfaction and loyalty.
Convert Inquiries into Potential LeadsActively engage with customers to identify and qualify potential leads, converting initial inquiries into qualified leads for future follow-up and conversion.New and Existing ConsultationsManage consultations for new and returning customers, providing service recommendations, addressing questions, and ensuring a positive customer experience.Appointment RemindersSend timely reminders for upcoming appointments, helping clients stay informed and prepared.Handling Chats and CallsEngage with customers professionally via chat and calls, addressing inquiries, assisting with bookings, and resolving any immediate concerns.Daily Updates on Appointments and SalesMaintain up-to-date records of all appointments booked and trials sold to support accurate reporting and follow-up.Issue Complementary and Paid InvoicesGenerate and issue complimentary or paid invoices as required, ensuring details are correct and processed in a timely manner.Identify and escalate customer complaints to the outlet group, adhering to escalation protocols for quick resolution.
Event and Partnership ConsultationsHandle consultations for Unclaimed, Roadshow, Partnership, Truck, and Event customers, following up to capture leads and convert them into sales opportunities.Requirements:
Education:High school diploma or equivalent; additional customer service or sales training is a plus.
Experience:Prior experience in customer service, CRM, or sales.
Skills:Excellent verbal and written communication.
Proficiency in managing multiple conversations simultaneously via chat and calls.
Familiarity with CRM systems and basic invoicing procedures.
Strong organisational skills and attention to detail.Customer-focused and service-oriented.
Ability to multitask effectively in a dynamic environment.
Team player with a proactive approach to problem-solving.#J-18808-Ljbffr