This job is about making sales calls and building customer relationships over the phone. You might like this job because you get to hit sales targets and maintain high call quality.
RM 2400 - RM 3000
Full-Time
Job DescriptionResponsible to contribute in generating sales for the Company over the phone and maintaining good customer relationships, to obtain excellent records in call quality and sales delivery in meeting all individual and department targets set.
Job RequirementsKey Responsibilities
To contact potential or existing customers based on the sales lead/customer database received from all channels to inform them about the product and services rendered by the Company.
To complete all sales leads/database received within the agreed Service Level Agreement.
To fully utilize the standard script as the guidelines in performing all outbound calls.
To provide correct information about the company, product, services rendered, cost, and charges (if any) throughout the conversation.
Ensure that customers are treated cordially and are held in high esteem. Handle grievances to preserve the company's reputation.
Responsible for contacting the lead as and when required to seek and update the status of sales, payment, and financial/banking details concerning the application. To protect all customer information under the Personal Data Protection Act (PDPA).
Update customer information in the database, keep records of calls, and sales, and note any useful information.
Evaluate sales records periodically to make balances and ensure that sales figures tally with the total number of units sold.
To always go the "extra mile" to meet sales quota and facilitate future sales.
To attend any Customer Experience Department meeting, discussion, training, etc. as and when required.
To promote a harmonious working environment within the department and the entire organization.
To refer to Superior should there be any potential issue/business risks whilst dealing with the potential lead.
Undertake any other duties when assigned by the Management from time to time.
Qualifications
Diploma/ Bachelor Degree in Business Administration, Sales, or relevant field related preferred.
2 - 3 years of working experience in the related field.
Excellent communication and negotiation skills.
Familiarity with sales reports and sales records.
Understanding of sales performance metrics.
Work with individual and team targets.
Patient and friendly personality.
Can speak Bahasa and English well.
SkillsTelecommunications
Effective Communication
Product Knowledge
Interpersonal Communications
Company BenefitsYearly increment and Performance Bonus: Salary increments and bonuses may be given at the discretion of the Company and shall be based on the company and the employee's performance.
Company Gathering: Team Building, Bonding and Eating Gatherings.
Lunch Hours: Employees are allowed a two-hour break on Friday.
Insurance Coverage: All confirmed employees are covered under the hospitalization and surgical insurance plan subject to confirmation.
Medical Benefits and Insurance Coverage: All employees are entitled to the benefits, subject to the company's policy.#J-18808-Ljbffr