To interact with Business Partners and Customers (internal and external) to address their concerns and needs, by always delivering accurate and professional customer experience.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-artiq-air-job-customer-experience-executive)
; Requirements:- Key Responsibilities
-To be responsible in handling Business Partners in the State/States with regard to Cuckoo Air Conditioning installation process and progress (end to end process).
-To act as Fujicare Sdn Bhd liaison person with Business Partners and customer with regards to the Air Conditioning Rent -To - Own program by Cuckoo.
-To effectively manned the respective States installation and ICS cases.
-To attend to all customer queries and complaints timely and in accordance with the Standard Operating Procedure (SOP) set.
-To deliver an excellent customer service standard each and every time interacting with customers and Business Partners.
-Consistently monitor performance of all Business Partners in the aspects of
-To make sure all jobs/cases are being attended and completed timely as per the
-Standard Operating Procedure (SOP).
-To follow up on all ICS cases on a daily basis to make sure all cases are attended to in accordance with the Standard Operating Procedure (SOP).
-Submit all invoices received by our Business Partners in a timely manner (without fail).
-To assist and support our Stakeholders in all areas required as per agreed Service Level Agreement (SLA).
-To assist Team Leader in monitoring time performance and to initiate/suggest appropriate actions.
-To support/advice Business Partners in all their needs in regards to their responsibilities.
-To immediately highlight to the respective Team Leader should there be challenges in/during performing their duties.
-Update case details appropriately, i.e., Cuckoo Partner System, ICS Google Sheet, ATAS System etc.
-Develop and maintain strong relationships with Business Partners, Stakeholders team members in making sure of ongoing satisfaction.
-To attend any Customer Service Department meeting, discussion, training etc and when required.
-To promote a harmonious working environment within the department and the entire organization.
-Undertake any other duties as-and-when assigned by the Management from time to time.
Qualifications
-Diploma/ Bachelor Degree in Business Administration, Customer Experience, or relevant field related preferred.
-At least 1-3 year of working experience in the related field.
-Excellent communication and interpersonal skills.
-Patience and the ability to handle challenging situations with professionalism.
-Problem-solving skills and a proactive approach to addressing customer needs.
-Familiarity with customer service software and systems.
-Adaptability to evolving processes and procedures.
-Can speak Bahasa and English well.