Customer Experience Lead (Malaysia)

Moom crafts expert-backed supplements for the modern Asian woman. Rooted in science and crafted with care, our supplements are designed to enhance your everyday ritual and support you from within. Inspired by traditional wisdom and supported by modern research, each product is formulated for Asian women, by Asian women. At Moom, every capsule is a testament to our commitment to creating cutting-edge solutions for Asia's women of today.
AsCustomer Experience Lead , you will be responsible for ensuring that our customers receive exceptional service and support. You will handle customer inquiries, manage service recovery, and work towards resolving customer issues with empathy and efficiency.
Key Responsibilities:
Address customer requests and inquiries promptly through various channels.
Handle customer complaints and implement service recovery plans to ensure customer satisfaction.
Monitor customer feedback and work with internal teams to continuously improve the customer experience.
Maintain detailed records of customer interactions and issues.
Communicate with customers via whatsapp on latest product and promotional updates
Qualifications:
Strong communication and problem-solving skills.
Ability to remain calm and patient under pressure.
Prior experience in customer service or support is a plus.
To apply, email ****** with " Customer Experience Lead (Malaysia) - Your Name " as the subject line.#J-18808-Ljbffr