Customer Experience Specialist (Seremban)

**Your Day-to-Day**- Ensuring a smooth customer experience journey from phone call or face to face to all the way to when the customer terminates the contract.- Prepare daily reports to be submitted to the management.- Registration upon customer arrival and active moving around during operation hours.- Coaching and development of new and existing staff, transforming communications and the way they work.- Be heavily involved in the complaints management system, answering customer enquiries and responding to complaints accordingly, and not being afraid to stand your ground.- Building relationships with customers and key stakeholders within the business.**Your Know-How**- No experience is required, fresh graduates are welcomed to apply.- Having customer service experience will be an added advantage, but not mandatory.- Willingness to learn, responsible, obedient behavior, & good work ethics.- Customer service-oriented mindset & likes to speak to customers.- Able to work under pressure & able to work with minimum supervision.- Willing to work on weekends and public holidays.- Ability to start work immediately will be an added advantage.- Would be an advantage if you are friendly and out spoken naturally.**Job Types**: Full-time, Permanent**Salary**: RM2,000.00 - RM3,000.00 per month**Benefits**:- Additional leave- Dental insurance- Maternity leave- Opportunities for promotion- Parental leave- Professional developmentSchedule:- Flexible hoursSupplemental Pay:- Performance bonusWork Remotely:- No