Within Castlery, we are looking for an experienced trainer who has a passion for empowering individuals with knowledge and experience through training and content that is effective and engaging.
This position works closely with the Customer Experience Manager and the CX Shared Services Team to develop and deliver training to drive service performance for Castlery and satisfaction for the customers.
You will primarily be responsible for the delivery of onboarding training for new hires and continuous learning opportunities for existing members.
This role also includes mentoring new and existing members on knowledge and processes in order to improve performance and compliance.
This role is suitable for individuals who thrive in a fast-paced, dynamic, and evolving environment.
Core Responsibilities
Delivery of onboarding training while developing and maintaining onboarding materials.
Mentoring new and existing team members to improve performance and meeting regularly with the CX Manager to report progress.
Work closely with key functions to identify training needs or improvements.
Work with the CX Shared Service team to develop a global CX training framework, with periodic review of the training program, materials, and delivery for effectiveness and relevance to existing processes, systems, products, customer needs, and trends.
Requirements
Must be highly self-motivated and customer-centric.
Excellent planning, organization, and implementation skills.
Strong communication skills with presentation/facilitation skills.
Proven ability to create training materials using basic instructional design methods.
Hands-on attitude and high attention to detail.
Deep understanding of adult learning concepts and techniques.
Join Us!Be part of a team that shapes the financial future of Castlery, driving decisions with impactful actionable insights and collaborative efforts.
What we promise
Our first promise - the ride of a lifetime
You'll be joining a company in its most exciting phase; we've proven our product market fit, and with the growing online penetration of furniture, we're now focused on hypergrowth.
You'll have a front-row seat in witnessing the growth of our customer base and organization at a global level.
Our second promise – a place to thrive
We're building a company that has people as one of the company's core pillars for success.
It's our mandate to help every employee perform to their highest potential so that they can do the very best work of their lives here at Castlery.
We're committed to our employees' growth and continuously strive to ensure our employees are set up for success through their journey, starting with an excellent onboarding experience and carrying over into an emphasis on personal and professional development.
Castlery strives to maintain a psychologically safe, transparent, and flexible work environment to enable our people to perform at their best level and believes in partnering with our employees to raise that level as they grow with us.
Company InformationRegistration No.
1249446-W
Your application will include the following questions:
Which of the following statements best describes your right to work in Malaysia?
Which of the following types of qualifications do you have?
How many years' experience do you have as a Trainer?
Do you have customer service experience?
How would you rate your English language skills?
How many years' experience do you have in a training & development role?#J-18808-Ljbffr