Within Castlery, we are looking for anexperienced trainerwho has a passion for empowering individuals with knowledge and experience through training and content that is effective and engaging.
This position works closely with the Customer Experience Manager and CX Shared Services Team to develop and deliver training to drive service performance for Castlery and satisfaction for the customers.
You will primarily be responsible for the delivery of onboarding training for new hires and continuous learning opportunities for existing members.
This role also includes mentoring new and existing members on knowledge and processes in order to improve performance and compliance.
This role is suitable for individuals who thrive in a fast paced, dynamic and evolving environment.
Core ResponsibilitiesDelivery of onboarding training while developing and maintaining onboarding materials
Mentoring new and existing team members to improve performance and meet regularly with CX Manager to report progress
Work closely with key functions to identify training needs or improvements
Work with CX Shared Service team to develop global CX training framework, with periodic review of the training program, materials and delivery for effectiveness and relevance to existing processes, systems, products, customer needs and trends
RequirementsMust be highly self-motivated and customer-centric
Excellent in planning, organization and implementation skills
Strong communication skills with presentation/facilitation skills
Proven ability to create training materials using basic instructional design methods
Hands-on attitude and high attention to details
Deep understanding of adult learning concepts and techniques
Position Details:Job Location: Infinity8 Reserve Mid Valley Southkey, Level 28
Job Arrangement: Onsite
What we promise:Our first promise - the ride of a lifetime:
You will be joining the company in its most exciting phase, where we have proven our product market fit.
With the growing online penetration of furniture, we will scale from 1 to 100.
You will witness the rapid scaling of our customers and organization.
The second promise - a good place to work:
We are building a company that puts people as the company's core strategy for success.
It's our mandate to make every employee perform to their highest potential so that they can do the very best work of their lives here, in Castlery.
We deeply value the employee's growth, ensuring a good onboarding experience, building career development, clarity on the company strategy and everyone's contribution to the bigger picture.
Create a supportive, transparent and flexible work environment to enable our people to be highly productive and creative.
Design and provide effective technical, managerial, culture and leadership training programs to help our people learn and grow.#J-18808-Ljbffr