Innovate to solve the world's most important challengesTHE FUTURE IS WHAT WE MAKE IT.Customer Experience Training Professional
Kuala LumpurStart your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.Make the Best You.Working at Honeywell is not just creating incredible things. You will collaborate with top minds, grow through continuous learning, and benefit from an inclusive environment that rewards performance and celebrates achievements.Join Us and Make an Impact.As a Customer Experience Training Professional, your focus will be assisting in managing the Customer Services team supporting the ASEAN team.
Key Responsibilities:
Supports a team of customer service representatives with guidance to ensure all customer needs and expectations are met.
Responsible for overseeing the day-to-day operations of customer service representatives.
Manage workflow, provide guidance, and support to customer service representatives, ensuring that customer inquiries are handled promptly and professionally.
Monitors and intervenes for timely assignment of tasks to ensure processing based on agreed SLA.
Key Skills and Qualifications:
Bachelor's degree (or equivalent experience).
Business fluent in written and spoken English; other ASEAN languages a plus.
3+ years of strong knowledge/experience with CRM/ERP system business processes (SAP) - Preferable.
High level of MS Office skills (Excel, Word, Outlook, PowerPoint, Teams).
Experience with inContact CXone Agent for Salesforce system.
Strong verbal and written communication skills for effectively interacting with customers, team members, and other departments.
Excellent problem-solving abilities to address customer issues and team challenges quickly and efficiently.
Who We Are:
The Future Is What We Make It at Honeywell. From sustainable aviation fuel and life-saving healthcare sensors to collaborating on every NASA space mission since the 1950s, over 100 years of innovation has always been driven by an investment in our people. Learn more about Honeywell:Honeywell Video .
Additional Information:
JOB ID:HRD248826
Category:Customer Experience
Relocation Tier:Not Applicable
Security Clearance:
Aviation Authority (FAA for US):
Band:03
Referral Bonus:2000
Requisition Type:Standard Requisition
US Citizenship:
FLSA Statement:
FLSA CODE:Nonexempt
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
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