This job is for a Customer Insights Executive who analyzes customer behavior, manages social interactions, and enhances brand-audience connection. You might like this job because it involves delivering impactful responses and using data to enhance customer experience strategies.
RM 3000 - RM 4000
Full-Time
few hours ago
Job DescriptionWe're looking for a dynamicCustomer Insights Executiveto analyze customer behavior, manage social media interactions, and ensure a seamless connection between our brand and its audience. This role involves acting as the brand's voice across platforms, delivering timely and impactful responses, and using data-driven insights to enhance customer experience and engagement strategies.Responsibilities:
Analyze customer feedback comments and engagements to understand customer behavior.
Provide regular reports to stakeholders on performance metrics like response times, satisfaction, and sentiments to showcase community health and recommend improvements.
Respond to comments, messages, and user-generated content in a timely manner.
Monitor and engage with our social media communities on platforms such as Facebook, Instagram, TikTok, LinkedIn, X (Twitter), and YouTube.
Develop and execute community engagement strategies.
Collaborate with other departments to create engaging content that fosters community growth.
Manage online reputation and escalate issues or concerns to the appropriate internal teams.
Job RequirementsQualifications:
Bachelor's degree in a field related to communications, journalism, or advertising.
Minimum 1 year of experience in hands-on community management or social media management.
Strong written communication skills with attention to detail.
Proven ability to manage multiple social media platforms and engage with diverse audiences.
Familiarity with social media analytics tools.
Ability to work both independently and collaboratively within a fast-paced environment.
Basic writing skills in English and BM.
SkillsAnalytical Skills
Communication Strategies
Teamwork
Time Management
Company BenefitsMedical Insurance:Upon confirmation, we will provide you a Medical Card.
Monthly Team Building:Health is important to us. Join our Monthly Team Activity to keep the blood flowing and bond with your colleagues.
Yearly Company Trips:We love travelling and we believe in the importance of exposure. We have been to Korea, Japan, Thailand, Indonesia and we don't plan to stop there!
Travel Expenses:We provide monthly travel allowance.
Hybrid Workplace:Yes, there are days that we can work from home :)
Laptops will be provided:Treat it with care and it will love you back.
Additional InfoCompany Activity:Last active - few hours ago
Experience Level:#NoExperienceNeeded, Entry Level
Job Specialisation:Advertising & Branding, Customer Service, Digital Marketing
Company ProfilePersonEdge Sdn Bhd:We are young, driven, and most importantly passionate about social media :) We truly believe in the efficacy of our social media solutions. Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr