Customer Operations Associate

Details of the offer

Join Doo Group – Explore a Better Future Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!
Looking for a New Challenge? Join Us as We Expand Globally! As we continue our global business expansion, we're on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.
DOO you have what it takes? What you'll be working on: Respond to incoming customers' calls, live chats, or emails.Responsible to handling customers' enquiries and complaints professionally.Understand company's products and introduce to customers.Conduct market research to identify selling possibilities and evaluate customer needs.Handle accurate documentation and collect feedbacks / recommendations from customers.Ensuring excellent service is delivered to customers.
 What We're Looking For: Possess at least a Diploma in any field.1 year of experience in customer service, financial services, or related fields such as stocks, bonds, or futures is a plus.Good Understanding towards Prop Trading and Crypto Industry.Good command in BOTH English and Mandarin.Willing to work flexibly and shift arrangement.
 What we offer/What's in it for you: Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.We appreciate your contributions with a 13th-month salary and performance bonus.We reward our best employees with quarterly employee recognition awards in USD.Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
We appreciate your contributions with a 13th-month salary and performance bonus.
We reward our best employees with quarterly employee recognition awards in USD.
Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.
Life as DOOers At Doo Group, we embrace a culture where continuous growth, collaboration, and creativity are at the heart of everything we do. As a DOO, you'll collaborate with top professionals from around the globe, dive into exciting projects, and play a pivotal role in shaping the future of finance.
Unlock your potential with Doo Group. Apply now and step into a role where your impact is celebrated!
Discover your potential with Doo Group. Apply now and be part of our success story! #DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo


Nominal Salary: To be agreed

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