Customer Ops

Customer OpsLocation: SunwaySalary: RM6,400Job descriptionOrder Fulfillment (Process customer orders)Order Issues Resolution, Amendments, Cancellations, Rush orders, DisputesFacilitate and monitor deliveries, loading orders/scheduling, Update customers on delivery scheduleExport Documentations Coordination with Trade AgentsAssist Supply with inventory managementBilling/Invoicing/Letter of Credit VettingCash Collection, Manage Credit, Overdues chasersCustomer Feedback & Complaints, SatisfactionManage Customer Records, Customer Master Data, Manual Pricing updateLiaising with Indirect Tax, Legal and Trade Compliance on trade related issueReporting of performanceTo process MDM request from business in GSAPTo set up new Customer, Plant and material accountTo amend Customer, Plant and material accountTo block Customer, Plant and material accountKnow Your Customer (KYC) due diligence Checks – Screening via PortalTo monitor all requestsProcess other Customer Master – Customer Account assignmentKogiila Vaani (Abby)
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