Quality Assurance & Control (Manufacturing, Transport & Logistics)
Full time
Responsibilities as follows but not limited to:
Serve as the primary point of contact for customer quality-related inquiries, concerns, and issues.
Collaborate closely with customers to understand their quality expectations, address inquiries, and provide timely updates on resolution progress.
Build and maintain strong relationships with customers, serving as a trusted advisor for quality-related matters and fostering open communication.
Responsible for handling and replying to complaints and CAR from customers in a timely manner.
Assess product quality by conducting thorough inspections, tests, and validations to ensure compliance with customer specifications and industry standards.
Analyze testing data and communicate findings to relevant stakeholders, recommending improvements as needed.
Monitor and analyze quality metrics and key performance indicators (KPIs), identifying trends and areas for improvement.
Prepare and present regular quality reports to management and cross-functional teams, highlighting achievements and areas for enhancement.
Utilize root cause analysis methodologies to investigate and identify the underlying causes of quality issues reported by customers.
Collaborate with internal teams to develop effective corrective and preventive actions, ensuring sustainable solutions.
Lead or participate in continuous improvement projects aimed at enhancing product quality, reducing defects, and improving overall customer satisfaction.
Apply Lean Six Sigma principles and other quality methodologies to streamline processes and optimize performance.
Work closely with cross-functional teams, including Engineering, Production, and Supply Chain, to address quality concerns, implement corrective actions, and drive quality improvements.
Your application will include the following questions:
What's your expected monthly basic salary?
How many years' experience do you have as a Customer Quality Engineer?
Manufacturing, Transport & Logistics
1,001-5,000 employees
WHAT WE DO
As a conglomerate, UWC is now an assembly of various companies, strategic in delivering one-stop solutions of high-quality precision CNC machining, sheet metal fabrication, certified welding, advanced assembly and finishing of parts, automated weldments and assemblies. Our clients are located all over the world since 1990.
UWC thrives on the toughest engineering and manufacturing tasks by providing high-end engineering, manufacturing and expertise in areas of semiconductor, life science, telecommunication, electronics, automation and heavy-duty industries.
UWC has a long tradition of ensuring quality and innovation in our products. We take great interest and focus on what we do. We are always minding our direction on quality, precision and client satisfaction. By synchronising all elements of work such as operation cost, data integration, shorter lead time delivery, we have gained the competitive edge in supplying to global markets.
With an eye on the future, we remain far-sighted and innovative in our thinking. We are always looking for highly motivated individuals, with integrity and leadership skills to join us.
OUR CORE VALUES
UNITY
The reason for our exceptional success is the unity between us and our customers, vendors, and partners.
WILLPOWER
No obstacle is too impossible for us as we possess great willpower and a positive mindset.
COMMITMENT
We are deeply committed to continuous improvement, innovation, our customers, and providing quality delivery.
HISTORY
UWC is fast-growing and believes strongly in transformation and diversity. UWC started as a trading company in 1990. A few years later, UWC ventured into the mould making business and started providing metal stamping and cutting services. Very quickly in 1997, we set up our first manufacturing plant in Bukit Minyak, Penang, where we then ventured into the provision of sub-assembly services to our customers.
In the early 2000s, UWC incorporated UWC Automation and UWC industrial to provide manufacturing of precision machined components, metal fabrication and value-added assembly services. We also ventured into the life science, healthcare and medical technology industries. In effect, we set up our second manufacturing plant.
Following that, we set up UWC scholarship fund and UWC Education Centre. Today, all our operations are located at more than 12-acre manufacturing plant in Batu Kawan, Penang and we are listed in the Main Market, Bursa Malaysia since 2019.#J-18808-Ljbffr