Customer Quality Engineers are the customer-facing quality lead for all quality issues related to a specific or group of customers.
Essential Duties and Responsibilities:
Responsible for managing customer quality issues.
Defines and implements production part qualification requirements as a function of their thorough understanding of the customer quality requirements.
Reports into Site Quality Head and supports operations team to understand customer requirements.
Responsible for managing customer audits, scheduling, leading, follow-up, and closure on all audit actions.
First point of contact for customer compliance, product quality, and process quality issues - expected to partner with Manufacturing, various Engineering teams, Purchasing, Supply Chain, Sales, and Operations management.
Specific responsibilities include meeting/exceeding all goals and objectives for:
Customer Quality Scorecards
Customer QMS & technical audits and action plan completion
Customer reported defects – effectively manage 8Ds and meet all cycle-time metrics
Effectively interface with customer to notify material purge/recalls & problems.
Drive problem solving (8D) on all negatively impactful quality escapes to customer.
Create various presentations and action plans to meet customer & UCT communication needs.
Knowledge, Skills and Abilities:
Demonstrate skills in preventive quality methods and compliance, statistical data analysis, critical thinking, structured problem solving (8D), the use of metrics to identify opportunities, and business process improvement.
Demonstrate skills in managing customer quality issues, experience in setting up product and process quality control for equipment assembly line.
Knowledge of regulatory and compliance, experience in product, process, and system audit.
Strong communication, leadership, & management skills.
Knowledge in Process FMEA, SPC, and Measurement System Analysis.
Ability to read and understand technical drawings and knowledge in GD&T.
Knowledge in basic statistics and process data analysis for continuous improvement.
Educational/Certification Requirement:
Minimum of Bachelor in Engineering or equivalent technical discipline is required; Mechanical engineering background is a plus.
Registered ISO 9001 auditor with experience is a plus.
Experience Requirement:
5-10 years of experience in functional management, compliance engineering, operations, quality, or reliability.
Experience in quality and manufacturing systems, business process improvement tools, and problem-solving.
Experience with the ISO 9001 standard is required.
Experience managing critical customer communications.
Experience with Lean, 6S, zero defect manufacturing processes, inspection methods, and tools.
Physical Demands and Working Conditions:
Criteria:
Requirements:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed primarily in a standard office environment.
Work Hours:Standard Office Hours
Physical Demands:Work may require the ability to lift 10-20 pounds infrequently. Ability to talk on the phone and use a computer for extended periods of time may be required.
Environmental Exposure:May involve exposure to moderate noise levels from printers, faxes, computers, etc.
Overnight Travel:Work may require out-of-town travel depending upon assignment (training and meeting).#J-18808-Ljbffr