The Customer Relations Executive is responsible for managing and enhancing relationships with customers to ensure their satisfaction and loyalty.
This role involves addressing customer inquiries, resolving complaints, and providing support across various communication channels.
The Customer Relations Executive will also work closely with other departments to ensure a seamless customer experience.
Key Responsibilities:Customer Interaction:Respond promptly to customer inquiries via phone, email, chat, and social media.
Build and maintain strong, long-lasting relationships with customers.
Provide accurate, valid, and complete information by using the right methods/tools.
Manage and resolve customer complaints in a timely and efficient manner.Problem-Solving:Identify and assess customers' needs to achieve satisfaction.
Handle and resolve complex customer issues and escalate to higher management when necessary.
Collaborate with internal departments to resolve customer issues and provide solutions.Customer Feedback:Collect customer feedback and share insights with the relevant departments.
Suggest improvements based on customer feedback and industry trends.Documentation & Reporting:Maintain detailed records of customer interactions, transactions, comments, and complaints.
Prepare regular reports on customer interactions and outcomes to improve customer service practices.Customer Experience Improvement:Participate in the development and implementation of customer service policies and procedures.
Identify opportunities to enhance the customer experience and drive customer loyalty.Qualifications:Experience:Previous experience in customer service, customer relations, or a related field.
Experience in a call center environment is a plus.Skills:Strong communication and interpersonal skills.
Ability to handle stressful situations and difficult customers.
Problem-solving skills and attention to detail.
Proficiency in customer service software and CRM systems.
Excellent organizational and multitasking abilities.
Ability to work independently and as part of a team.Summary of Role Requirements:Looking for candidates available to work:Monday: Morning
Tuesday: Morning
Wednesday: Morning
Thursday: Morning
Friday: Morning
Saturday: Morning1 year of relevant work experience required for this role.
Working rights required for this role.
Expected start date for role: 01 February 2025.
Expected salary: RM1,700 - RM2,000 per month.
Prima Pearl AutoWe provide sales and after sales service to customers in the northern region.
We are a Toyota car dealer.
We also trade in and sell Used Cars.
We provide a one-stop automotive car solution.
Mission:
To focus on providing innovative, effective, and efficient value-added services that meet clients' satisfaction and expectation.
To encourage a continuous learning culture for further improvements in all aspects of the business.
To treasure quality, loyal, and committed employees by providing a conducive working environment that encourages teamwork, reward sharing, and recognition to achieve company objectives.#J-18808-Ljbffr