Customer Relation Executive

Full time
Responsibilities:Identify customer's needs, researching any existing issues to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified. Provide timely responses to all inbound inquiries ensuring all are resolved timely and accurately.
Build sustainable relationships and engage customers by taking the extra mile.
Liaise with relevant departments to resolve customers' complaints and issues ensuring service recovery is effective. Escalate complaints or unresolved issues to the Investigation team for further action and follow up. Alert management of issues or concerns that require escalation to resolve which may indicate a larger underlying problem.
Assist in managing CRM to ensure all customer data is updated accurately according to procedure. Complete necessary documentation on customer enquiries, interactions, and complaints accurately in a timely manner.
Maximise opportunities to support the sales team to upsell or cross-sell company products and services, including supporting in our online webinars and offline conferences.
Prepare weekly and monthly reports on customer insights for improvements.
Requirements:At least 2 years working experience in a customer service environment (Fresh Graduates are welcome to apply).
Good interpersonal communication skills with the ability to converse fluently in both English and Mandarin.
Ability to work well under high pressure and can think quickly on your feet.
An innate motivation to serve our clients in the best possible way.
Strong work ethic and a can-do attitude.#J-18808-Ljbffr