Customer Relations Executive (Hybrid Work Model)

Customer Relations Executive (Hybrid Work Model)Are you a proactive problem-solver with a passion for customer service? Join our team and make a difference in a dynamic and supportive work environment!
Key Responsibilities:
Work with the sales team to address customer inquiries, complaints, and feedback promptly.
Resolve issues professionally to ensure positive customer interactions.
Analyze feedback to improve service and boost customer retention.
Prevent negative feedback and enhance the company's reputation.
Create reports on customer service metrics and present findings.
Perform ad hoc tasks in a fast-paced, independent work setting.
Requirements:
Diploma in Business, Marketing, Communications, or related field.
1-2 years of customer relations experience (preferred).
Excellent communication skills inEnglish & Mandarin .
Strong interpersonal skills and proficiency in Microsoft Office.
Ability to work independently and adapt quickly.
Benefits:
Year End & Quarterly Bonus (KPI Bonus)
Hybrid & Flexi Work Model
Staff Voucher & discount
Company trip
Creative, Energetic & Fun working environment
Company InformationRegistration No. 199601026908#J-18808-Ljbffr