Customer Relations Officer - Exchange & Return (Part Time), Ikea Damansara

Details of the offer

Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.Job description
You are helpful and friendly in approaching customers, always aiming for a win-win situation and for repeat business.
You record information accurately in the relevant systems so that we can use the resulting analysis to make improvements to our customers' future shopping experiences.
You know the Customer Relations action plan and support the goals and targets given to you by your manager to ensure the effective execution of our action plan.
You know our daily and weekly service targets and drive to improve our service delivery.
You develop a strong knowledge of the delivery and assembly facilities and provide/promote to customers.
You optimise the relationship with our customers in order to drive sales growth and sustained long-term profitability.
You are empowered to solve customer complaints within your level of authorisation. You recognise when you need to escalate an issue and then pass on the relevant information to a manager to deal effectively with the customer.
Understand the IKEA Concept, global solutions, tools and working methods and ensure you use the appropriate manuals from Inter IKEA Systems to help you optimise our customers' shopping experience.
You ensure safety guidelines are met within the merchandise & pick up area and service desk area.
You are able to support the front counter and merchandise & pick up area when required.Qualification
Ability to work in a multi-tasking environment with attention to detail.
Excellent customer service skills and able to manage walk-in/write-in customer complaints in accordance with standard operating procedures (SOP) wordings and rules.
Possess a professional attitude when dealing with various stakeholders.
Good with paperwork, recording logs of events and enjoys working in a fast environment to cater to IKEA customers.
Must have a good command of English and Bahasa Malaysia.
Willing to work on weekends and public holidays.#J-18808-Ljbffr


Nominal Salary: To be agreed

Source: Whatjobs_Ppc

Job Function:

Requirements

Customer Service Representative - Social Media

As a Customer Service - Social Media Assistant, you must act as a liaison, provide product/services information, and resolve any emerging problems that our c...


Techno Mech M Sdn. Bhd. - Selangor

Published 21 days ago

Crew Cafe

BAAN17 CREW CAFE:- Jawatan; 1. Crew Cafe - Full time (SEGERA), warganegara Malaysia SAHAJA Lelaki/WanitaUmur: 21-30thn Syarat dan kelayakan: Min SPM, boleh...


Iqi Realty - Selangor

Published 21 days ago

Customer Service Representative

As a Customer Service - Call Centre Representative, you must act as a liaison, provide product/services information, and resolve any emerging problems that o...


Techno Mech M Sdn. Bhd. - Selangor

Published 21 days ago

Live Host Tiktok (Full-Time / Part-Time)

-Livestream on the Tiktok platform to promote the brand and products. -Producing TikTok videos and live that align with the brand image and marketing goals...


Interunion Ecommerce Sdn Bhd - Selangor

Published 21 days ago

Built at: 2024-12-22T22:28:57.477Z