The IKEA vision is to create a better everyday life for the many people.
We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them.
We operate in Singapore, Malaysia, and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region.
We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work.
We are active in our communities, driving and supporting social initiatives that benefit children, women, and the environment.
Job DescriptionTo enable an easy buying experience for all customers throughout the complete payment process and guide customers to the appropriate check-out while supporting the check-out co-worker in their daily work.
Your assignment
Priority is to give our customers a positive payment experience.
Ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority, and desire to support customer payment efficiently.
Optimize the relationship with our customers when they are paying for products to increase customer satisfaction and encourage them to return.
Through my own example, actively work to secure the IKEA Culture and Value.
Ensure there is the right number of co-workers in the right place at the right time to run the check-out area successfully.
Know our check-out action plan and support the goals and targets given by my manager, ensuring the delivery of our action plan.
Follow cash handling procedures to ensure the security of money handling.
Ensure balanced operational excellence in daily operations to enhance the easy buying experience.
Support proactively with customer insights to improve business and functional operations.
QualificationsSolid understanding of the easy buying experience.
Cost and budget management and proven leadership skills in a people-centric organization.
Be passionate about customers and act to ensure a positive shopping experience.
Passionate about home furnishing, people's life at home, and the IKEA range of products and services.
Good communication, negotiation, and influencing skills.
Good attention to detail by being persistent, structured, and accurate.
Additional InformationPlease apply by31 January 2025.
Important Note:IKEA Malaysia will prioritize internal candidates when filling the role you are applying for.
Working with us has its rewards
Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits, including:
IKEA discounts:Co-workers are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.
Flexi benefits:Catering to co-workers in different life stages with an annual Flexible Spending Account for various health and personal expenses.
Maternity and paternity leave:Mothers receive four months of maternity leave, and fathers receive four weeks of paid time off after a baby arrives.
Gifts:Tokens for special occasions and loyalty rewards through Long Service Awards.
Work environment:Inspiring workplaces that showcase IKEA products and create a relaxed, open atmosphere.
Incentive plan:Annual financial rewards for meeting shared business objectives.#J-18808-Ljbffr