-Ensure proper administration of the gym including signing up or cancelling memberships.
-Provide membership sign-up information and explain membership terms.
-Disallow non-members or those with outstanding matters to enter.
-Collect and record all stock and payments.
-Investigate and communicate accordingly if fouls are committed.
-Effectively assist in all member enquiries complaints and requests.
-Communicate gym updates and membership matters to members using our SMS and e-mail system.
-Inspect and maintain cleanliness and tidiness of the gym and office environment daily.
-Inspect to ensure all equipment is functioning and well-maintained.
-Inspect camera recordings to ensure gym rules are respected and take corrective actions if they are not.
-Work within Level Up Fitness's Standard Operating Procedures.
-Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own.
-Contribute to delivering a great experience to members and guests.
(Apply now at https://my.hiredly.com/jobs/jobs-malaysia-level-up-fitness-job-customer-service-administrator-at-fitness-center)
; Requirements:-
-Must have a cheerful and friendly personality with a tendency to smile often.
-Availability to work weekday 1pm-10pm and Saturdays 1pm-6pm.
-Proficiency in English is required and fluency in other languages is a bonus as the candidate will interact with customers from diverse backgrounds.
-Familiarity with basic functions of Microsoft Excel.
-Ideally some form of education in Hospitality/Tourism/Hotel Management Sports Science and Management or an equivalent field.
-No gym or fitness experience required
-Prior experience in related fields such as retail, services, hospitality is preferred but fresh graduates will also be considered.