Full time
Your Tackle for Quality and Great Service:This will improve the life of our customer.
Would you like to become part of the world's most international company? A company that pioneered express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Make a Difference:Join our team and become a Certified International Specialist.
Your Task:
Live, breathe and demonstrate the four focus attributes: Can Do, Passion, Right first time, and Speed through:
Achieving "best day every day" by managing self-adherence.
Efficient at work – through managing self Auxiliary code and ACW code.
Living and breathing the Insanely Customer service centric culture through:
Providing excellent customer service experience through accurate information (e.g., accurate transit time) and demonstrating the "Can Do" attitude by going the extra mile for customers.
Providing value-added services such as TDX and insurance to meet customer needs.
Operations:
Work closely with other departments (e.g., Ground Operations, Gateway, Sales, HR) to resolve service failures for DHL customers in living the ICCC mantra.
Ensure timelines are met, particularly submissions to HR (i.e., quarterly review, mid-year and year-end appraisal).
Living and breathing the "First Choice Way" by:
Identifying wastage and areas for improvement, introducing or recommending process improvement initiatives.
Adhering to Centre Of Excellence standards.
Adhering to the standard quality monitoring tool.
Supporting and adhering to change management to make the business more successful and competitive in the market.
Your Profile:
Typing skills (at least 30 wpm preferable).
Excellent telephone skills.
Excellent conflict resolution skills.
Technical skills (Telephone and Order Booking systems preferable).
Excellent communication skills (spoken and written).
Excellent negotiation and interpersonal skills.
Our Offer:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefits program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! We look forward to receiving your application!
DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, with some 111,000 employees providing services to more than 2.6 million customers.
What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and 'Can-Do' attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.
DHL Express in Malaysia:
As the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.
DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircraft, 21 service centres, 185 points of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.
DHL's dedicated network, along with commercial airline partnerships, connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connections, we can offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations.
History:
DHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems.
We cater to all needs when it comes to international business. We understand the importance of reliability and time-critical shipments to keep businesses running smoothly.#J-18808-Ljbffr