Customer Service Advisor - Mandarin Speaker (Penang)

Customer Service Advisor (General)- **Provide customers' support through voice & non-voice channels.**:- **Response to customers' inquiries and questions based on knowledge acquired.**:- **Handle upset customers' inquiries positively and professionally.**:- **Demonstrates effective writing skills**:- **Response effectively in moderate stressful situations.**:- **Meet all key performance indicators set by the company and client**:- **Adhered to any given work schedules including graveyard shift and even public holidays**:- **Responds to escalated and unresolved calls from less experienced advisors.**:- **Participate in additional training courses as and when required.**:- **Perform all other related duties that may be assigned from time to time.**:- **Provide effective team support to the superior and team members**:- **Adhered to Company's rules and regulations throughout the employment service.**A. Minimum Education Requirement- **Diploma / Degree in any discipline**B. Minimum Relevant Work Experience- **2 years' customer service experience**:- **Fresh graduates are welcome to apply**C. Minimum Training Required- **Fast learner and independent**D. Skills- **Minimum bi-lingual proficiency, tri-lingual and above is preferred.**:- **Language proficiency in **Mandarin **and **English **is mandatory**E. Preferred Qualifications- **Passion in helping the team members to reach the higher goal**:- **Proven good CSAT (Customer's Satisfaction) or KSAT (Client's Satisfaction) past records**:- **Passion in helping client and their customers during escalation**:- **Must complete all required client's core and continual education training modules**:- **Knowledge and/or experience with Microsoft Outlook, IE, type 40 WPM, Proficient in MS Office**Pay: Up to RM3,800.00 per month**Language**:- Japanese (required)Ability to Commute:- Bayan Lepas (required)