Customer Service Agent (Inbound)

Job Description: Managing incoming calls and emails from clients.Resolves product or service problems by clarifying the customers complaint; determining the cause of the problem ; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Identifying and assessing clients need to ensure service excellenceContinuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.Handling day-to-day administrative taskResponsible for compiling and generating reports as they relate to customer service surveys.Develop the strategy the team will use reach its goalCreate reports to update the company on the team's progress Requirements: Candidates must possess at least SPM/Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree in any fieldWork Experience: Minimum 2 years of Customer Service Experience. Fresh graduate are welcome to apply.Applicants should be a Malaysian CitizenExcellent English communication skillsConfident with corresponding clients over the phoneGood working knowledge of Microsoft office applicationsStrong thirst for knowledge and ability to learn fastPreferably candidates with experience in Customer ServiceApplicants must be willing to work on Shift Rotation Basis Interested, please email to:

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