Customer Service Agent (Mandarin Speaker)

Requirements
-Must be able to work both shift (10am-7pm; 7pm-3am(WFH))
-Able to work at office, Work Location: The Intermark, Kuala Lumpur.
-Able to understand, read and speak in Mandarin and English.
-Fresh Graduates are welcome to apply
-Interview is using English as main language.
-Proficient in English for effective communication with international clients.
-At least have 1 years relevant work experience
-Must be able to use Translator.
-Strong customer service awareness, quick learner, and ability to grasp relevant business knowledge rapidly.
-Excellent communication skills and a strong team spirit.
-Ability to work independently and handle multiple priorities.

Responsibility
-Only livechat or emails (No phone calls)
-Able to use translator
-Resolve issues for premium users to ensure a smooth experience.
-Collect and report feedback from users and agents to superiors, and help resolve issues.
-Review user information and content for compliance with platform rules.
-Communicate with agents to build good relationships and drive business growth.
-Handle public opinion skillfully to maintain the platform's reputation.
-Inform clients about new promotions and provide advice.