Full time
AtCiti , we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.
Citi'sTreasury and Trade Solutions (TTS)provides global solutions that can help clients drive their business forward while investing in innovation to bring new solutions to life.
We're currently looking for a high caliber professional to join our team asCustomer Service Analyst 1(Internal Job Title:Customer Service Analyst 1- C09 ) based in Penang, Malaysia. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
In this role, you are expected to:
Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues.
Ensure customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards.
Conduct necessary analyses to address client needs.
Communicate resolutions to clients.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
As a successful candidate, you would ideally have the following skills and exposure:
Bachelor's degree/University degree or equivalent experience.
At least 1-2 years relevant experience preferred.
Experience in customer service.
Proven investigative, analytical and risk management skills.
Demonstrated ability to present concepts and influence/lead change.
Consistently demonstrate clear and concise written and verbal communication.
Proficiency in spoken and written English and Chinese (Mandarin / Cantonese).
Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today.
Job Family Group:Customer Service
Job Family:Institutional Customer Service
Time Type:Full time
Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.
Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.#J-18808-Ljbffr