We are looking for an enthusiastic and customer-orientedCustomer Service Assistant/Executiveto join our team atCENGILD G.I. MEDICAL CENTREin Bangsar South, Kuala Lumpur. In this full-time position, you will play a key role in delivering exceptional customer service and ensuring a smooth, positive experience for our patients.
Key Responsibilities
Greet and welcome patients as they arrive, guiding them through the check-in process
Respond to patient inquiries and address concerns in a friendly and professional manner
Schedule and manage patient appointments, including reminders and follow-ups
Maintain accurate and up-to-date patient records and documentation
Assist with payment processing and handle cash and card transactions
Provide general administrative support to the medical centre as needed
Comply with all company policies, procedures, and health and safety standards
Qualifications and Skills
Minimum of 1 year experience in customer service or an administrative role, preferably in healthcare or the medical field
Strong communication and interpersonal skills with the ability to interact with patients from diverse backgrounds
Excellent problem-solving and multitasking abilities, with a strong attention to detail
Proficiency in using computer systems and software, including medical practice management tools
Compassionate and empathetic, with a genuine interest in delivering high-quality patient care
Fluent in English and Bahasa Malaysia, with the ability to communicate effectively in both languages
What We Offer
AtCENGILD G.I. MEDICAL CENTRE , we are dedicated to fostering a supportive and rewarding work environment for our employees. We offer:
Competitive salary and comprehensive medical and dental insurance coverage
Opportunities for professional development and career growth
Employee wellness programs and social activities
If you are passionate about delivering outstanding customer service and making a positive impact on patient care, we invite you to apply for this role. Click the "Apply Now" button to submit your application.#J-18808-Ljbffr