Customer Service Assistant Executive Job

**Mission Details**:- Manage customer order received, execute within the lead time by updating to customer on delivery date based on agreed price and term.- Prepare related documentation to customer and financial institution.- Manage and select competitive 3rd party logistic provider for booking of export & local transportation.- Prepare for credit facilities, as well as co-responsible with sales department for collection of payment.- Update commission report on monthly basis.- Maintain good contact with customer at all times in relation to their needs for our products and pre-alert to sales department if abnormal requirement.- Process respective customer's complaints by follow up with inter-dept within time frame.- Process respective customer's enquiries to relevant person in charge.- Issue Debit/Credit Requisition, Quotation in the absent of Sales personnel, Sales Contract, GRASS Form and perform general administration relating to customer service**Required Profile**:- Minimum SPM or Diploma Holder (Business Administration) with 3 years working experience in manufacturing with knowledge of MPS (Master Production Scheduling), shipping procedure, Letter of Credit and stock planning, trade exemption.- Committed and good team leader- Good knowledge in concept of MPS (Master Production Scheduling), logistic facilities as well as trade exemption.- Possess on analytical skill and positive mindset for improvement on specific task assigned.- Good interpersonal skills with a pleasant personality.- Good communications (written, verbal & presentation) and listening skill.- Good knowledge in Microsoft office.- Basic Knowledge of ISO 9001, ISO 14001 and OHSAS 18001.