Roles The key roles of the Customer Service Assistant – Forwarding are:
To ensure all declaration done in the system are accurate to avoid any penalty and delay in shipment. Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department. Responsibilities The Customer Service Assistant – Forwarding is overall responsible on the on the export management with the defined scope for Titimas Logistics Sdn. Bhd.
Regularly check emails for new customer bookings, print confirmations, and open job files. Open jobs in the Smart Freight System/Port Klang Net and update the information. Daily check and update vessel closing times in the Port System. Closely follow up with customers on invoices and packing lists. Send draft K2 and K3 documents to customers for confirmation. Submit K2, K3, and K8 forms using the SMK cargo system. Apply for Dangerous Goods (DG) and Out of Gauge (OOG) permits as needed. Submit ZB2 export documents for transshipment if required. Send draft Certificates of Origin (C/O) to customers and follow up for confirmation. Assist customers with MITI applications and forward them to Operations for endorsement. Apply for necessary government permits for export/import. Receive documents from Operations, check container status in the Port system. Organize job files, update them in the Smart Freight System, and send them to the Accounts Department for billing. Open jobs in the Smart Freight System after receiving job files from the Head of Department. Follow up on arrival notices with the shipping line and prepare payment vouchers. Complete declarations for K1, K8, K9, and ZB1. Prepare draft confirmations for customs duty and email them to customers for approval. Submit online permit applications as needed (e.g., LKM, Agriculture, MAQIS, MTIB, SIRIM, IT Networking, FAMA, Veterinary). Declare and submit documents via the SMK system and check for approval. Follow up on the Electronic Delivery Order (EDO) status with customs and verify customer duty payments. Inform the Head of Department (HOD) to make duty payments to customs once the customer has paid. Print the e-gate pass and forward it to the Transport Department for container delivery follow-up. Check the status of HS Codes and K1, and print the Customs Official Receipt (COR). Organize job files, update them in the Smart Freight System, and forward them to the Accounts Department for billing. Perform any additional tasks assigned by management as needed. Qualification Possess at least Higher, Secondary, SPM / STPM or Diploma in related field. Minimum 2 years of working experience in forwarding. Solid knowledge of logistics export procedure is a plus. Efficient multitasking with good communications and time management skills. Recent graduates in relevant fields are encouraged to apply.
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