Customer Service Assistant

Job RequirementsCandidate must possess at least a SPM or equivalent.
Required skill(s): Computer literate.
Required language(s):Mandarin , English, and Bahasa Malaysia.
Must be able to speak and read Mandarin.
Work independently with minimum supervision.
Fresh Graduates are encouraged to apply; training will be provided.
Applicants must be willing to work inNusajaya (near Bukit Indah) , Johor, Malaysia.
Well knowledge about company products or services – guide the customer to reach a deal.
To communicate with customers to promote sales through network chat.
Respond to telephone inquiries and Internet inquiries; handle orders through the website and phone.
Manage platforms such as Liang, Souper Tang, YS, own website, Shoppe, Lazada, Facebook, WhatsApp.
Arrange shipping and classification of different logistics deliveries to ensure everything is in order.
Record shipping orders.
Handle customer orders, payments, and follow up with logistics status.
Handle customer complaints and feedback, returns, and exchanges of goods.
Look for potential customers and agents.
Support the Marketing Team by providing ideas and discussing sales planning offers.
Check network promotion layout, etc., to ensure customers can easily see the latest promotions and products.
Additional tasks assigned by Management.
BenefitsMedical and Hospitalisation Leave
EPF / SOCSO / PCB
Annual Bonus
Medical Insurance
Training Provided
Allowance Provided
Performance Bonus
5 Working Days
Staff Discount
Overtime Pay
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