Job Purpose:
Responsible for overseeing daily operations atPuteri Harbour International Ferry Terminal , ensuring a smooth customer experience, resolving issues promptly, and delivering exceptional customer satisfaction.
Responsibilities:
Customer Interaction
Handling customer inquiries through various channels (phone, email, chat, in person).
Providing accurate information about products, services, and policies.
Greeting and assisting walk-in customers in a friendly manner.
Customer Feedback
Handling complaints, inquiries, feedback and following up on the outstanding feedback by call, email, walk-in
Run satisfaction survey to ferry passengers and prepare a monthly report
Lost and Found
Manage items provided (i.e.
wheelchair) and handle lost and found items
To ensure that documentation is in order with a proper filing system
Terminal Cleanliness
To ensure the Info Counter is clean and tidy aside to rearranging brochure at the counter
To ensure the toilet and common area cleanliness at the waiting hall
To ensure trolley at the compound and parking lot is collected inside the terminal
People Development
Coordinating with other departments (e.g., billing, technical support, shipping) to solve customer concerns.
Attending regular team meetings to discuss service improvements and share customer feedback.
Qualifications:
High School Certificate/ Diploma
Specialized in: Customer Service, Admin, Business, Economics or any equivalent discipline
Total Work Experience: 1 to 3 years
Total Relevant Experience: Minimum 1 year in relevant industry, similar responsibilities.
Good interpersonal and communication skills
Creative, proactive and committed
A good team player with hands-on knowledge of all aspects of ferry operation
Computer literacy#J-18808-Ljbffr