Responsibilities:Responding to customer inquiries and concerns via phone, email, and other communication channels
Keying in Sales Orders
Following up on customers' order delivery and quantity
Assisting customers with product or service-related questions and troubleshooting issues
Maintaining accurate and detailed records of customer interactions
Collaborating with cross-functional teams to ensure customer satisfaction
Providing feedback and suggestions for improving customer service processes
Adhering to company policies and procedures to deliver a consistent customer experience
Application Questions:Which of the following statements best describes your right to work in Malaysia?
What's your expected monthly basic salary?
Which of the following types of qualifications do you have?
How many years' experience do you have as a customer service assistant?
Do you have customer service experience?
Do you have experience in a sales role?
Which of the following languages are you fluent in?
How would you rate your English language skills?
Company Information:Manufacturing, Transport & Logistics, 51-100 employees
Founded in England in 1919 by Mr. John Seccombe, Slumberland has evolved as the leader of sleeping comfort renowned for its quality range of products not only in Britain but also throughout the world. Worldwide reputations are not made overnight. Slumberland has achieved its position as a premier international bed manufacturer after decades of hard work, innovation and strategic investment. Over the years, Slumberland is committed to developing new products that enable customers to enjoy better, healthier sleep. With its breakthrough technology and relentless drive for quality, the brand is today the market leader in the premium bedding products.#J-18808-Ljbffr