This job is a Customer Service Assistant in Johor Bahru.
You might like this job because it involves resolving customer inquiries, creating cases, and contributing to team efforts to meet deadlines.
ResponsibilitiesAttend to incoming calls on product and services inquiries; make outgoing calls to arrange appointments for customers.
Resolve product or service problems by identifying the cause of the problems and assist customers by providing the correct solutions.
Create customer cases in the system and follow up on pending cases.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort to complete daily tasks within deadlines.
Job RequirementsCandidate must possess at least a Diploma or higher level education in any field.
Strong communication skills in both spoken and written English and Bahasa Malaysia.
Computer literate with Microsoft Office knowledge.
Pleasant personality and possess soft and interactive skills.
Independent, fast, flexible, dynamic and believes in continual growth and learning.
Fresh graduates are encouraged to apply.
SkillsCustomer Service
Effective Communication
Administrative Support
Company BenefitsWe cover outpatient medical coverage and hospitalization and surgical benefits.
Free parking inside company premises.
Regular training provided for upskilling employees.
Alpha Group is one of Malaysia's largest electric water heater manufacturers and exporters.
With more than 20 years of expertise in the manufacturing sector, Alpha consistently applies the Quality System (ISO:9001) and world standard manufacturing processes in the curation of our quality products to give the best experience to our valued customers.
Our vision is to be SEA's most personalised talent ecosystem; elevating human progress by helping careers and companies grow.#J-18808-Ljbffr