Customer Service Assistant Managers

Key Responsibilities: Lead, motivate, and supervise a team of customer service representatives to achieve team objectives. Monitor and analyze team performance, ensuring adherence to key performance indicators (KPIs) such as response time, customer satisfaction, and service quality. Provide coaching, mentoring, and regular feedback to team members to enhance their skills and overall performance. Develop and implement strategies to improve team efficiency and service levels. Handle complex customer inquiries and escalations, ensuring timely resolution. Collaborate with other departments to streamline processes and enhance customer experience. Prepare and present regular reports on team performance and customer service metrics to senior management. Ensure compliance with company policies, procedures, and service standards. Assist in the recruitment, onboarding, and continuous training of new team members. Drive a customer-centric culture within the team, fostering an environment of accountability and excellence. Qualifications & Skills: Minimum of 3 years of experience in customer service, with at least 1 year in a team leader or supervisory role. Strong leadership skills with the ability to manage and develop a team. Excellent communication and interpersonal skills. Problem-solving abilities with a focus on customer satisfaction. Proficiency in CRM tools (e.g., Zendesk, Salesforce) and Microsoft Office Suite (Excel, PowerPoint). Ability to work in a fast-paced environment and manage multiple tasks. Strong analytical and reporting skills. A diploma or degree in any field is preferred.
Interested candidates please submit your application through Jobstore.com