Customer Service Assistant - Remote Work

Job Description:

Nestlé Malaysia is seeking a dynamic and motivated Customer Service Assistant to join our team on a part-time basis, working remotely from George Town, Penang, MY. As an Associate Level position, we are looking for candidates with at least 2 years of experience in customer service.

Responsibilities:- Provide exceptional customer service via phone, email, and chat channels- Respond to customer inquiries and resolve issues in a timely and efficient manner- Process orders, returns, and exchanges accurately- Maintain customer records and update information as needed- Collaborate with other team members to ensure a seamless customer experience- Assist with other administrative tasks as assigned

Requirements:- Driven and confident personality traits- Strong critical thinking and leadership skills- Excellent communication skills and ability to multitask- Proficient in Microsoft Office and customer service software- Ability to work independently and as part of a team

Benefits:- Company transportation for remote workers- Training and professional development opportunities- Paid Time Off (PTO) for eligible employees

Working Environment:At Nestlé Malaysia, we encourage autonomy and independence, trusting our employees to excel in their roles. Remote workers will have the flexibility to manage their schedules while meeting performance expectations.

Deadline to Apply: June 25, 2024

Equal Opportunity Statement:Nestlé Malaysia is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.