Customer Service Assistant - Work From Home

Job Description:Eco World Development Group Berhad is seeking a part-time Customer Service Assistant to work from home in George Town, Penang, MY. We are looking for a dynamic individual with at least 3 years of experience in customer service. The ideal candidate will be confident, adaptable, and possess excellent presentation and problem-solving skills.

Responsibilities:- Provide exceptional customer service via phone, email, and chat- Assist customers with inquiries, orders, and issues in a professional and timely manner- Process returns, exchanges, and refunds according to company policies- Maintain accurate records of customer interactions and transactions- Collaborate with team members to ensure customer satisfaction and retention- Stay up-to-date on product knowledge and company policies- Work independently and efficiently in a remote work environment

Requirements:- 3+ years of experience in customer service- Strong communication skills- Ability to multitask and prioritize tasks effectively- Proficiency in Microsoft Office and customer service software- High school diploma or equivalent- Must have a quiet and dedicated workspace at home- Internet connection with reliable speed and stability

Benefits:- Vision insurance- Visa sponsorship- Employee discounts

Working Environment:As a Customer Service Assistant at Eco World Development Group Berhad, you will have the opportunity to build strong relationships with colleagues, clients, and partners. We value teamwork, respect, and collaboration in our virtual work environment.

Deadline to Apply:Interested candidates should submit their applications by June 3, 2024.

Equal Opportunity Statement:Eco World Development Group Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome all qualified candidates to apply for this position.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.