Customer Service Associate

Job Description:

We are looking for a passionate and resilient Customer Service Associate to join our team at Astro Malaysia Holdings Berhad in Johor Bahru, Johor, MY. As a Customer Service Associate, you will be responsible for providing excellent customer service to our clients and ensuring their satisfaction with our products and services.

Responsibilities:
1. Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
2. Resolving customer complaints and issues efficiently and effectively.
3. Providing information about products and services to customers.
4. Processing customer orders and managing returns and exchanges.
5. Collaborating with other team members to improve customer service processes.
6. Keeping accurate records of customer interactions and transactions.
7. Identifying and escalating priority issues to the appropriate department.
8. Providing feedback to management on customer trends and preferences.

Requirements:
1. Minimum of 3 years of customer service experience.
2. Strong communication and interpersonal skills.
3. Passionate about delivering great customer service.
4. Resilient in dealing with challenging situations.
5. Excellent presentation and analytical skills.
6. Ability to adapt to change and work in a fast-paced environment.
7. High school diploma or equivalent.
8. Proficiency in Microsoft Office and customer service software.

Benefits:
1. Paid Time Off (PTO)
2. Vision insurance
3. Life insurance

Working Environment:
At Astro Malaysia Holdings Berhad, we provide a flexible and dynamic work environment that is focused on innovation and teamwork. We value employees who are adaptable and can work efficiently in a changing environment.

Equal Opportunity Statement:
Astro Malaysia Holdings Berhad is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply:
July 12, 2024.

If you meet the requirements and possess the necessary skills for this role, we encourage you to apply and join our team as a Customer Service Associate.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.